Q & A    frequently asked questions
About a reservation and payment

How should I settle the accommodation fee?

Can I pay with a smartphone on the day of stay?

When does cancellation fee occur.

What time is the check-in check-out?

About number of the child and the charges of the child.

About a room

The amenity included in the room?

Is the smoking possible?

Are there the facilities keeping valuables?

Are the facilities barrier-free?

Is there the free Wi-Fi?

Are there a vending machine and the ice machine?

Is there the coin laundry?

About various services

Is there the room service?

Will you make a meal for us?

About the delivery of the meal

About the menu of various experiences

About an access

Where is a station of the nearest public transport?

Routes from JR Kyoto Station to our facilities