Q & A    frequently asked questions
About a reservation and payment

How should I settle the accommodation fee?

How should I settle the accommodation fee? 

Payment is to be made by credit card or cash on the day of check-in. We will send the payment to your email address at the time of booking. We accept the following credit cards
【VISA,MASTER,JCB,AMERICAN EXPRESS,DISCOVER】

Can I pay with a smartphone on the day of stay?

Can I pay with a smartphone on the day of stay?

We can not charge with a smartphone.

When does cancellation fee occur.

When does cancellation fee occur.

When it was canceled just before your stay, we multiply a normal rate by a coefficient and charge it.

7 days before ; 0% x normal rate.   3 days before ;30% x normal rate. 
The day and the day before ;80% x normal rate (except for the one-weeks plan)
            ;50% x normal rate (one-weeks plan)

What time is the check-in check-out?

What time is the check-in check-out?

The time when check-in and check-out are possible varies according to a plan.
Please confirm contents listing in the page of each plan.
Even if is either plan, you cannot check in morning.

About number of the child and the charges of the child.

About number of the child and the charges of the child.

As for the total number of people of the adult and child (three years or older), five people are capacity. Child of infants (under 3 years old) does not include it in the capacity of the guest room.
The bedding prepares for five people. The fees is not different from an adult and a child.

About a room

The amenity included in the room?

The amenity included in the room?

Please confirm contents listing in the page of each plan.
We do not prepare a yukata and a robe. you would like bringing it as needed.

Is the smoking possible?

Is the smoking possible?

The room is smoking cessation.
When you smoke, you should use the portable ashtray at the outdoors.

Are there the facilities keeping valuables?

Are there the facilities keeping valuables?

We do not prepare it. The management of valuables would do yourself.

Are the facilities barrier-free?

Are the facilities barrier-free?

There is a step in the floor in facilities, because the facilities were repaired from an old private house. There is no enough space that a wheelchair is available to indoors.​ For a purpose to have you enjoy nature in the outdoors, there are a lot of irregularities.

Is there the free Wi-Fi?

IFree Wi-Fi facilities are available. When you check in, we will inform you of the password and how to use it.

Are there a vending machine and the ice machine?

Are there a vending machine and the ice machine?

There is no vending machine. Please bring the drink.
The ice making, please use a refrigerator (freezer).

Is there the coin laundry?

Is there the coin laundry?

There is no coin laundry. Only the visitor of the ONE-WEEK plan can use the washer dryer freely. (if you use without permission, we may demand a charge)

About various services

Is there the room service?

Is there the room service?

There is no available room service on the staying day.
Only a demand (the delivery of the meal or various experiences) that we received your order before you visit.

Will you make a meal for us?

Will you make a meal for us?

You cook for yourself,or,you bring a meal that you take out. We accept the delivery of the meal only when we have you use TWO-DAYS plan or ONE-WEEK plan, and you should order it two weeks before you visit. 
We charge for meal separately from the hotel charges.

About the delivery of the meal

About the delivery of the meal

Only TWO-DAYS plan or ONE-WEEK plan, we accepts the delivery of the meal. Even if it is either plan, please let us know before two weeks. Please fill out the "message" column of the form in the "stay" page,you demand a meal breakfast or lunch or dinner and what day. If you choose among A-C, then we inform The menu and fee of the meal by an email.
A;Pasta (you boil it) + Bakery + salad  B;Rice or bread + Vegan food + soup  C;Rice + local food + miso soup
mention example   Meal/23/d/C,Meal/24/l/A

About the menu of various experiences

About the menu of various experiences

Only TWO-DAYS plan or ONE-WEEK plan , we accept the demand for your various experiences. Even if it is either plan, let us know before two weeks. Please fill out the "message" column of the form in the "stay" page,you demand what to do and what day. If you choose among A-C, then we inform menu and fee by an email.
  A;local traditional crafts, straw crafts or vines crafts, with a lecturer (2〜3hour) 
  B;learn how to make lunch from woman who are living in this area(2〜3hour) 
  C;walk while enjoying scenery(There is no lecturer and provides guidance)
Only a ONE-WEEK plan, we accept these experience menus
  D;enjoy yoga with an instructor (about 2hour) 
  E;massage to make relaxation (send an E-mail beforehand and share details)
mention example   exp/23/C,exp/25/E

About an access

Where is a station of the nearest public transport?

Where is a station of the nearest public transport?

・kyoto bus line 
  Get no.32 line (from demachiyanagi-eki to Hirogawara-eki) about 2-minute walk from "hanase-kougen-mae" bus stop

・Eizan line
 Kurama Station is a close station  −It is necessary to change to Kyoto Bus at Kurama Station

・By car
  change to a taxi at Kurama Station  https://www.mk-group.co.jp/kyoto/taxi.html

We will pick you up at kurama station, if you demand to it till one weeks before you stay.(we charge a fee to pick you up, separately from the hotel charges)

Routes from JR Kyoto Station to our facilities

Routes from JR Kyoto Station to our facilities

JR line "Kyoto Station"→ On foot (about 10min) → Keihan line "Shichijo Station"
Keihan line"Shichijo Station" → (about 10min)→ Keihan line"Demachiyanagi Station"

〈route-1〉Eizan line"Demachiyanagi Station"→ (about thirty minutes)→ Eizan line"Kurama Station"
                  "Kurama Station"→ kyoto bus line  no.32 line ( to Hirogawara-eki;about 20min)
                   → "hanase-kougen-mae" bus stop
〈route-2〉"Demachiyanagi Station"→ kyoto bus line  no.32 line ( to Hirogawara-eki;about 70min)

                   → "hanase-kougen-mae" bus stop